Client Care
Returns & Refunds
This policy applies to pieces acquired from Adam and Eve Home. It covers this house only.
Last updated 2026
Thirty days
If a piece is not right for the room, write to care@adamandevehome.com within 30 days of delivery. Tell us the order number and what arrived. Pieces should be unused and in the condition and packaging they arrived in.
Delivery is complimentary
Delivery is included in the price of every piece — there is no shipping line at checkout and nothing to refund against it. On an approved return, the price you paid for the piece is returned in full.
Damaged or incorrect on arrival
If a piece arrives damaged, or is not the piece on the order, send photographs to care@adamandevehome.com within 7 days of delivery. We replace it or refund it in full, and you keep nothing to pay.
Made to order
Pieces printed, cut, woven or finished to your order are made after you place it. Once production has begun they cannot be returned for preference, though a damaged or incorrect piece is always replaced or refunded.
How refunds arrive
Approved refunds are issued through Stripe to the original payment method. Timing depends on your bank or card issuer, and is typically three to ten business days after approval.